Returns and Complaints

If the purchased item has a defect or is damaged, please file a complaint.

In order to reliably consider a complaint, it is necessary to provide the Seller with the complained goods together with a complaint form.

Providing personal data indicated in the form is voluntary, but necessary to submit a complaint. The person completing the form has the right to access and correct his or her personal data. The administrator of personal data is AT-S Tomasz Sosnowski, based in Wilcza Góra, ul. Jasna 18A, 05-506 Lesznowola, NIP 517 003 46 50, e-mail biuro@at-s.pl , hereinafter referred to as the "Administrator". Personal data contained in the form below will be processed for the purpose of conducting complaint proceedings.

TO BE COMPLETED BY THE PERSON COMPLAINTING THE GOODS

Date of completing the form: …………………………………………………………

Name and surname of the person making the complaint: …………………………………………………………………………………………………………………… ……….

Address: …………………………………………………………………………………………………………..…………… …………………………..

E-mail adress: ………………………………………………………………..………..……. Phone number: ………………………………………….……………..

Date of purchase of goods: …………………………………………………….……………..

Price of goods 1) : ……………………………………………….……. Proof of purchase of goods 1) : ………………………………..…….

(E.G.: RECEIPT, INVOICE, ORDER NUMBER) …………………………………………………………….

Product name/EAN code1) : ……………………………………………………………………………………………………………… ………………..……….

Date and circumstances of finding the damage: ..…………………………………………………………………………………………………………

Reason for complaint: …………………………………………………………………………………………………………………………… …………………………. ……………………………………………………………………………………………………………………………… ……………………………………………….

Request of the person advertising the goods:

1) Request to remove the defect

2) Request to replace the item with a defect-free one

3) Declaration of price reduction

4) Withdrawal from the contract

The seller may refuse to compensate the buyer if bringing the defective item into compliance with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the other possible method of bringing it into compliance with the contract.

The above consumer rights become null and void if the seller immediately and without undue inconvenience replaces the item with a defect-free one or removes the defect. This does not apply if the item has already been replaced or repaired by the seller or the seller has not replaced the item with a defect-free item at the consumer's request or has not removed the defect. Preferred method of notification about how a complaint will be considered:

a) By e-mail / b} By telephone c) By letter

Signing the complaint form constitutes acceptance of its content:

……………………….…SIGNATURE OF THE PERSON COMPLAINTING THE GOODS

…………... Date of informing the complaining person about the method of considering the complaint:

Shipping address for the complained goods (applies only to goods purchased in the online store):

Complaints Department of the decoresca.com Online Store
street Jasna 18A
05-506 Wilcza Góra

Complaints are considered on the basis of the Act dated May 30, 2014 on consumer rights and the Act of April 23, 1964 - Civil Code. The seller is liable for the goods sold within 2 years. A response to the report will be made within 14 days from the date the goods arrive at the online store.

at-S Tomasz Sosnowski, declares that if, following a complaint submitted by the Consumer, the dispute is not resolved, it refuses to participate in the out-of-court resolution of consumer disputes. Legal basis: Act of September 23, 2016 on out-of-court resolution of consumer disputes - Chapter 4, Art. 32 section 1 point 2 OJ of 2016, item 1823.